Terms and conditions

Provision of web site service

The Site is owned and operated by S.C. COLD DUCK S.R.L., whose registered office is at 21-25 Zăgazului street, Bucharest, Romania.

General Email: contact@indigenewines.com
Office Telephone: +40729888229

Age restriction

It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the European Union, the UK, China, Taiwan, Hong Kong and 20 years old in Japan. By placing an order you confirm that you are at least 18 years old in the EU, UK, China, Taiwan, Hong Kong and 20 years old in Japan. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event this is not satisfied they are not permitted to leave the wine.


Payment can be made by PayPal and EuroPayment Services. We accept Visa and MasterCard cards.


The prices for goods displayed for sale on the Site are as displayed on the Site, and are inclusive of VAT as of time of purchase. Additional charges include delivery fees only, and these prices are clearly marked on the ‘Checkout’ page, and advertised on the ‘Delivery’ page. All prices are quoted in Euro for the EU countries, GBP for the UK and USD for the rest of the countries. They include VAT and are per bottle or per case as marked. Any local excise duties and taxes are the responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs. Your local customs authority may require specific paperwork, certificates or other documentation to allow for clearance of the goods. The preparation/procurement of the paperwork is solely the responsibility of the customer. Any delays relating to the actions of local customs offices will not be the responsibility of Indigene Wines. We do not accept responsibility for typographical errors. Prices can change at any time without notice. By completing and submitting the electronic order form on the site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. By making that offer to purchase goods, you are also authorizing Indigene Wines and any payment processor used by the company to pre validate the Debit or Credit card presented for payment for the full value of the goods and related service charges contained in your basket. We will confirm acceptance of your order by email. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Minimum order & packing

The minimum order for delivery from our website is 2 bottles which may be mixed. The maximum order is 16 bottles. You can order how many times you want. We will pack your order in specially constructed plain cardboard boxes, unless a gift box is specified in the product description.

Delivery location and dates

We offer a delivery service to all of the Europe Union countries, the UK, China, Taiwan, Hong Kong and Japan. The delivery dates quoted in our system are from the time we dispatch your order and in a lot of circumstances that can be the same day as we receive it. We do also deliver to Europe on an order by order basis, for European deliveries or if the delivery option you require is not listed, please contact us to check if we can arrange and what the costs would be.

For personal use of the products it is mandatory to provide your permanent residence address.

See more details here.

Delivery costs

Delivery prices are shown in the cart section, they are calculated considering the quantity of wines, the shipping address and the delivery type (express or economy).

Missed deliveries

Before you will receive your package you will be contacted by our logistic partner in order to ensure your availability to receive your order. You will be contacted via mobile phone, sms and or e-mail. If you will chose DHL services you will have the opportunity to confirm or make changes for delivery details like the address, date, hour and person through their special online platform. DHL is offering you a 7 days period to arrange the delivery. DPD is offering you 2 free delivery attempts. If the delivery will not be made due to missing information or no availability, the order will be canceled without refund and the customer will not be able to make any further purchase.

Cancellations and returns

You can cancel your order by email us on contact@indigenewines.com or return your order for any reason up to and including 14 working days from the delivery date of your order – provided all bottles are unopened and intact and returned to us. We will refund the full price of the order without the delivery price within 30 days from the date of cancellation.

Privacy policy

We are committed to protecting the privacy of those using our Site. The information that you provide about yourself to indigenewines.com will only be used by indigenewines.com in accordance with its Privacy Policy.

Modifications to website content

In endeavouring to improve the Site and services offered, indigenewines.com reserve the right at all times to make changes to the Content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms & Conditions in place at the time of your visit to the Site.

Security & e-commerce gateway

Your security and peace of mind are of the greatest importance to indigenewines.com. We endeavour to take all responsible steps to protect your personal information. Any sensitive data (including personal data and payment information) you send us from your computer is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer). This process scrambles any sensitive data you transmit to us, preventing it from being intercepted during transmission.

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