FAQs
Can I shop safely on this site?
Totally. All Visa and Mastercard credit and debit card transactions for orders placed on this site are processed online using PayPal and EuroPayment Services secure online payments system. This means your credit card details are never transferred anywhere. For more information about EuroPayment Services click here. For more information about PayPal service click here.
Do I have to open an account to shop here?
Not if you don’t want to, you can choose to checkout as a guest. However creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you.
Is there a minimum order?
Minimum purchase is 2 bottles.
Can you ship to my country?
We offer a delivery service to all of the European Union countries, the UK, China, Taiwan, Hong Kong and Japan. We do also deliver to Europe’s non-EU countries or other countries world wide on an order by order basis, if the delivery option you require is not listed, please contact us to check if we can arrange and what the costs would be.
For personal use of the products it is mandatory to provide your permanent residence address.
What are my shipping costs?
The prices are calculated in the cart section, based on the quantity, shipping address and delivery type, express and economy.
What are all the types of payments you accept?
For fast & secure transactions, we accept all major domestic & international credit cards listed: Visa, Master Card. We do have state of the art fraud detection systems installed for added security for international credit cards.
What is the status of my order?
It’s very easy to get a status of your order and it’s quick. You can simply click on the ‘Track Order’ link at the top of our website. After logging into your account, you will see all updated status of all your orders
What type of packaging you use to ship?
We use Shipping Carrier approved wine & spirit bottle shippers. They are safe and saves you on shipping costs.
My package was broken by Shipping Carrier, what can I do now?
No worries. Just contact us right away via email and we will issue a full refund for the broken bottles. You need to have a report from the shipping company that confirms the damage.
I received the wrong vintage or item, what do I do now?
Please contact us via email right away and we will make sure to correct the problem.
Why do I have to provide my mobile phone number?
Your mobile phone number it is very important for the delivery company to contact you in order to determine your availability for products delivery.
Why do I have to provide my e-mail address?
Through e-mail you will receive information regarding delivery status, also you will receive access to DHL online platform if you need to make adjustments to your delivery details.