FAQs

Totally. All Visa and Mastercard credit and debit card transactions for orders placed on this site are processed online using PayPal and EuroPayment Services secure online payments system. This means your credit card details are never transferred anywhere. For more information about EuroPayment Services click here. For more information about PayPal service click here.

Not if you don’t want to — you can choose to checkout as a guest. However, creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you.

Minimum purchase is 2 bottles.

We offer a delivery service to all of the European Union countries, the UK, China, Taiwan, Hong Kong and Japan. We do also deliver to Europe’s non-EU countries or other countries worldwide on an order-by-order basis. If the delivery option you require is not listed, please contact us to check if we can arrange it and what the costs would be.

For personal use of the products, it is mandatory to provide your permanent residence address.

The prices are calculated in the cart section, based on the quantity, shipping address and delivery type (express or economy).

For fast & secure transactions, we accept all major domestic & international credit cards listed: Visa, Master Card. We have state-of-the-art fraud detection systems installed for added security for international credit cards.

It’s very easy and quick to get the status of your order. You can simply click on the “Order Tracking” link at the top of our website. After logging into your account you will see the updated status of all your orders.

We use Shipping Carrier-approved wine & spirit bottle shippers. They are safe and save you on shipping costs.

No worries. Just contact us right away via email and we will issue a full refund for the broken bottles. You need to have a report from the shipping company that confirms the damage.

Please contact us via email right away and we will make sure to correct the problem.

Your mobile phone number is very important for the delivery company to contact you in order to determine your availability for product delivery.

Through e-mail you will receive information regarding the delivery status. You will also receive access to the DHL online platform if you need to make adjustments to your delivery details.